FAQ

Frequently Asked Questions

Our goal here at Makai is for you to be happy. If you are not satisfied with your new swimsuit, we will gladly send a full refund within 15 days of delivery.

 

  • All items must be unworn, unwashed, and unaltered. 

  • All Makai tags and liners must be attached. 

  • Items on sale are final and cannot be returned. 

  • We do not accept items after the 15 day time frame. 

  • Makai is not responsible for items until they reach our facility. 

  • We do not do store credit at this time. 

  • Once we receive and approve the returned suit, your refund will be returned on the original form of payment. 

  • For sanitary reasons, please try on swimsuits over underwear.
     

Why are the tags on some of the suits hanging?

  • We do this on suits that have a "clean" finish because there is no stitching on these particular styles! It also makes it easier to cut off. 

Shipping Information

All orders placed will be shipped on the next business day

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Shipping Cost:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.